Refund and Returns Policy

Refund & Returns Policy

At Wavy Wear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Summary

At Wavywear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. You can request a return or exchange within 7 days of delivery. Items must be unused and unworn, with original tags and packaging. Approved refunds are processed within 7-10 business days.

Our Promise to You

Simple: no forms. One WhatsApp message with your order number is enough.
Fair: if the mistake is ours, we fix it free, including shipping.
Clear: you get our approval or rejection within 24 hours.
Transparent: we tell you who pays shipping before you send anything back.
Honest: if an item does not match its photos or description, we make it right.

7-Day Return & Exchange

You may request a return or exchange if:

The product is unused, unworn and in its original condition
The item is returned with original tags and packaging
The return request is made within 7 days of delivery of the order
Wrong or damaged items must be reported within 48 hours of delivery.

For hygiene reasons, worn or washed items cannot be returned or exchanged.

What You Get in Each Situation

Wrong size

You get: Exchange (subject to stock)
Shipping: Customer
Time limit: Within 7 days of delivery

Wrong item received

You get: Replacement or refund
Shipping: Wavy Wear

Time limit: Report within 48 hours

Manufacturing defect

You get: Replacement or refund
Shipping: Wavy Wear
Time limit: Within 7 days of delivery

Changed your mind (unused, tags on)

You get: Exchange
Shipping: Customer
Time limit: Within 7 days of delivery

Damaged item

You get: Replacement or refund
Shipping: Wavy Wear
Time limit: Report within 4

What We Cannot Accept Back

The following items are not eligible for return or refund:

Sale items (size exchange only)
Clearance items (final sale)
Innerwear or nightwear once worn or washed
Products damaged due to misuse or improper care

How to Return or Exchange

Send your order number and name on WhatsApp +92 336 9114769.
Share clear photos if the item is damaged or incorrect.
We approve or reject your request within 24 hours.
Once approved, you receive the return address and instructions.
After we receive and inspect the item, your exchange or refund is processed.
Shipping cost: if the product is defective or incorrect, we pay for return and re-delivery. For size or
personal-choice exchanges, the customer pays shipping.

Refunds

Once we receive and inspect the returned item, we will notify you of approval or rejection
Approved refunds will be processed within 7–10 business days
Refunds will be issued to the original payment method or as store credit, depending on the case

Exchanges

We offer exchanges for:

Wrong size
Incorrect item received
Manufacturing defects
Changed your mind (unused, tags on)

Exchanges are subject to product availability.

If your size or colour is out of stock, we offer store credit or a refund.

Damaged or Wrong Item? We'll Fix It

If your order arrives damaged or incorrect, message us within 48 hours of delivery on WhatsApp +92 336
9114769 with your order number and clear photos.
We will send a replacement or refund your order at no extra cost to you, including shipping.

Refund Not Received Yet?

If you haven’t received your refund after the stated period:

Check your bank or payment provider
Contact your payment gateway
If the issue persists, reach out to us

Cancellations

Orders can be canceled before they are dispatched. Message us on WhatsApp as soon as possible.

Need Help? Contact Us

For any questions regarding returns or refunds, please contact us:

Email: support@wavywear.com.pk
Website: www.wavywear.com.pk

WhatsApp / Phone: +92 336 9114769

Response time: within 24 hours

Legal

Wavy Wear may update this policy at any time. The version published on this page applies to your order.