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- L Block Sector tauheed colony orangi town karachi.
- +92 336 9114769
Refund & Returns Policy – Wavy Wear
At Wavy Wear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns Eligibility
You may request a return or exchange if:
The product is unused, unworn, and in its original condition
The item is returned with original tags and packaging
The return request is made within 7 days of receiving the order
For hygiene reasons, worn or washed items cannot be returned or exchanged.
Non-Returnable Items
The following items are not eligible for return or refund:
Items purchased on sale or clearance
Innerwear or nightwear once worn or washed
Products damaged due to misuse or improper care
Return Process
To initiate a return:
Contact our support team with your order number
Share images of the product (if damaged or incorrect)
Once approved, you will receive return instructions
Return shipping costs may be the customer’s responsibility unless the product is defective or incorrect.
Refunds
Once we receive and inspect the returned item, we will notify you of approval or rejection
Approved refunds will be processed within 7–10 business days
Refunds will be issued to the original payment method or as store credit, depending on the case
Exchanges
We offer exchanges for:
Wrong size
Incorrect item received
Manufacturing defects
Exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no extra cost.
Late or Missing Refunds
If you haven’t received your refund after the stated period:
Check your bank or payment provider
Contact your payment gateway
If the issue persists, reach out to us
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: support@wavywear.com
Website: www.wavywear.com